If you are dissatisfied with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are therefore dissatisfied with the service you are entitled to a refund within 14 days. No refunds after the 14 day period.

* If we are unable to resolve technical issues with your hosting, we will refund you to your payment method.

* The amount will be added as an account credit if our billing team agrees to issue a refund for other issues.

* Change of mind does not apply to the 14 day money back guarantee.

Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by BengalCloud through other companies.

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Credit on your account cannot be refunded and must be used for purchases and renewals.

Accounts purchased under a promotion, with or without a promo code, claim free domain are excluded from the 14 day money back guarantee.

Any funds sent to BengalCloud which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.

Billing Cycles (Terms) - The Billing Cycle begins on the Service Activation Date. You may elect to change your Billing Cycle at any time. The new Billing Cycle will only take effect at the time of the next renewal. Additional items are non-refundable.